Refund Policy DigiCentric LTD/ Its Brands
1. Scope & Applicability
www.digicentric.ng mainly as the corporate and information portal for DigiCentric Ltd. All purchases, payments, and service transactions happen on individual brand platforms. Refund requests must be submitted to the specific brand or platform where the payment was made.
2. When Refunds Are Considered
A refund may be granted if:
– A paid service was not delivered
– The delivered service was materially different from what was agreed
– There was an accidental or duplicate payment
– A service request is canceled before significant work begins
3. When Refunds Are Not Eligible
Refunds are usually not granted when:
– The service has been delivered, accepted, or used
– Third party licenses, domains, or subscriptions have been purchased on your behalf
– The refund request is made outside the set time window
– The refund request is made on another name
4. Refund Request Window
Refund requests should be submitted within 5 days of payment or delivery.
5. How to Request a Refund
Send a request to the support address of the brand where the transaction occurred. Include:
– Your name
– Transaction or order reference
– Date of payment
– A short explanation of the issue
You will receive an acknowledgment within 24 to 48 hours.
6. Refund Processing Time
If approved, refunds are processed through the payment partner (such as Flutterwave). It usually takes 5 to 10 business days for the funds to reflect, depending on the bank.
7. Partial Refunds or Service Credits
If part of the service has already been completed, a partial refund or service credit may be issued instead of a full refund.
8. Disputes and Chargebacks
Customers are encouraged to reach out to the brand’s support first before filing a chargeback with their bank, as most issues can be resolved directly.
9. No Refund Through digicentric.ng
Since digicentric.ng does not handle direct payments, refunds cannot be processed through this domain. All refund actions must be handled through the brand and payment gateway where payment occurred.
10. Contact
For refund or dispute issues, contact the appropriate brand’s support team. Escalations can be made to DigiCentric Ltd if necessary, but the primary process stays with the brand and payment provider involved.